FAQs

Got a question? We’ve got answers.

Quick info about food, games, attractions, parties, socks/waivers & more. Still need help? Call 888-944-7657.

General Questions

Do you offer a military discount for groups?
We don’t add additional discounts to group packages or birthday packages since they’re already discounted. We do offer a military discount for regular visits—ask in-store for today’s details.
Can I play games without purchasing the buffet?
The buffet is required for entry. Every Eat & Play package includes buffet and drink.
Can we share game cards?
Sharing cards is prohibited. Each guest should use their own card.
Do unlimited play games earn tickets or count toward prize redemption?
No. Unlimited play included with an unlimited pass is for non-ticketed, non-prize games only and does not count toward tickets or prize redemption. Paid game card play does count toward redemption.
Can coupons, gift cards, or walk-in specials be used on group packages?
No. Group packages are custom built to give you the best overall value for food, games, and attractions. Because of that, coupons, gift cards, and walk-in specials cannot be applied to group packages.
Can I bring a firearm, weapon, or knife into Incredible Food & Fun?
No. Firearms, guns, knives, or weapons of any kind are not allowed on Incredible Food & Fun property or in any of our buildings, regardless of state law or permit status.
Can I smoke or vape at Incredible Food & Fun?
No. Smoking, vaping, e-cigarettes, cigars, cigarettes, smokeless tobacco, or similar devices are not allowed inside the facility.
Is there a dress code?
Yes. Guests must wear appropriate family-friendly attire, including shirts and shoes, at all times. Clothing that is excessively revealing, offensive, or unsafe for a family environment is not permitted. Extremely baggy clothing that may create safety concerns on attractions may also be restricted.
Can I be asked to leave if I do not follow the rules?
Yes. Incredible Food & Fun reserves the right to refuse admission, deny service, or require any guest to leave the premises at any time if policies, posted rules, or Team Member instructions are not followed. Guests who fail to comply may be removed without refund.
Do online packages have to be purchased 2 hours in advance?
We recommend a 2-hour window to ensure you receive your redemption code in time (often arrives sooner). Buy online: Online Store.
Do online packages expire?
Nope—your online package will not expire.
We have 10+ guests arriving soon—any special rates?
With 10 or more guests on the same ticket, we offer $1 off each buffet and Ultimate Eat & Play. We don’t take same-day reservations. See Groups.
Do you serve alcohol?
No. We’re a family-friendly, alcohol-free environment.
Do you have vegan/vegetarian/gluten-free options?
Yes! Our buffet includes many options, plus custom pizzas with gluten-free crust and/or vegan cheese. Explore food: Eat.
Is there a charge for a private room?
Private rooms are included in packages that offer them. See Groups or Birthdays.
Can we use a game card for attractions?
Yes. After included attractions are used, attraction prices are deducted from your game card balance. Attractions typically cost ~$4.50–$7 (see in-store signage).
Can we reload a card?
Yes—visit a cashier or use a kiosk in the game room. Check your balance: Card Balance.
Is Springtown (Trampoline/Jump) in Tulsa/Springfield included as an attraction? Do socks cost extra?
Yes—Springtown is an attraction at both locations.
Springfield: Jump Socks are included with Springtown admission.
Tulsa: Jump Socks are not included; socks are a small additional fee and sold separately. (Waiver required—see below.)
Does Springtown require a waiver?
Yes. Scan the waiver QR code in-store before jumping.
Do you have games for toddlers?
Yes—Tiny Town is designed for ages 6 and under.
What does the buffet include?
Fresh salad bar, pizza (build your own available), hot dogs, tacos, pasta, soups, homestyle entrées, desserts—and unlimited Coca-Cola fountain drinks. See Eat.
How long can we stay/play/eat?
Enjoy dining areas, buffet, and game room for the entirety of your visit.
Do you provide wheelchairs?
We don’t provide wheelchairs, but our facilities are wheelchair-accessible.

Birthday Questions

Can we bring a cake?
Yes—the only outside food or drink allowed is cake or cupcakes.
Can we bring decorations without a party reservation?
Yes! Please avoid glitter, thumbtacks, silly string, wall tape, and confetti.
Can we bring goody bags and presents?
Of course!
What if we’re celebrating a birthday with fewer than 10 guests?
Tell a cashier you’re celebrating—your honoree can spin our Incredible Prize Wheel! See Birthdays.
We don’t want a birthday package—can we reserve tables?
We accept reservations for groups of 10+ on a chosen package. Walk-ins can find open seating.
What supplies do you provide?
Tablecloths, plates, cups, napkins, cutlery, birthday hats, balloons, paper blowouts, and more. Ask about add-ons like piñatas!
Parties are for 10 people—what ages count as “kids”?
No age restrictions—adults can be included on the package.
What colors/themes do you use?
Bright, playful primary colors. Themes aren’t currently offered.
How much do adults pay to enter with a birthday party?
Guests not on the party package may purchase any package, including buffet access. See pricing on Eat.
Can children wear costumes? Can we bring a character?
Costumes are welcome if faces are visible and family-friendly. Characters may attend; if they eat, a buffet purchase is required.
What does the buffet include for parties?
Same buffet selection with unlimited fountain drinks. See Eat for highlights.

Plan Your Visit

Memphis Oklahoma City San Antonio Springfield Tulsa

Tip: Check Specials before you come!

Still need help?

Call 888-944-7657 or browse the links below.

A quick note for planners: Group packages are custom built to give you the best overall value for food, games, and attractions. Because of that, coupons, gift cards, and walk-in specials cannot be applied to group packages.

To make sure you receive the best possible pricing for your group, please complete the form below and our team will follow up with options tailored to your date, guest count, and goals.