FAQs & Visit Policies

Know before you go.

Quick answers about admission, waivers, food, games, attractions, parties, passes and more.

Required for entry Every guest age 4+ needs paid admission.

Purchase a buffet and drink or an eligible package before entering.

Shop packages
Save time Complete required waivers before arrival.

A waiver is required for every child entering the building—even if the child is only eating.

Complete a waiver
Unlimited play Look for yellow card readers.

Unlimited play does not award tickets or prizes. Ticket games require separate paid game-card play.

See play details
Start here

Entry, Passes & Play Policies

These are the most important requirements to review before your visit. Offer-specific terms shown at checkout or on your confirmation still apply.

Is a purchase required to enter the building?
Yes. Paid admission is required for entry. Every guest age 4 and older must purchase a buffet and drink or an eligible package. This includes adults accompanying a party, supervising children, or visiting only the game room. Shop available packages.
Do waivers need to be signed before our visit?
Yes. A completed waiver is required for every child entering the building, even if the child is only eating. Adults entering only to eat do not need a waiver. Select your location and complete the required waiver before arrival to make check-in faster: Complete a waiver online.
Can a pass be used more than once?
No. Passes are valid for one visit only unless the specific offer clearly states otherwise. A pass cannot be divided across multiple visits.
When do passes and promotional offers expire?
Unless an offer states otherwise, passes are valid for one year from the purchase date. Limited-time promotions may have an earlier redemption deadline, so always review the terms on the offer and your purchase confirmation. Summer for a Steal: Promotional passes must be redeemed by July 31, 2026.
Which games are included with unlimited arcade play?
Unlimited arcade play is valid only on games with yellow card readers. Unlimited play does not issue tickets or prizes. To play ticket or prize games and earn redemption tickets, purchase and use a separate paid game card.
Are all attractions, games, and rides guaranteed to be available?
No. Attractions, games, and rides are subject to availability and may be temporarily unavailable because of maintenance, safety checks, capacity limits, private events, or timed attraction schedules. No refunds, rain checks, replacement play, or mailed or issued credits will be provided solely because a particular attraction or experience is unavailable.
Are buffet hours the same as game-room hours?
Not always. Buffet and soft-drink service hours vary by location and date and may end before the game room or building closes. Check your location page and operating calendar before visiting.
Can passes or promotions be combined with other offers?
No, unless the offer specifically says otherwise. Passes and promotions cannot be combined with other discounts, coupons, packages, specials, or promotional offers.
Are online purchases refundable?
No. All online purchases are final and non-refundable. Please confirm the location, quantities, redemption timing, and expiration terms before completing checkout.

General Questions

Do you offer a military discount for groups?
We don’t add additional discounts to group packages or birthday packages since they’re already discounted. We do offer a military discount for regular visits—ask in-store for today’s details.
Can we share game cards?
Sharing cards is prohibited. Each guest should use their own card.
Can coupons, gift cards, or walk-in specials be used on group packages?
No. Group packages are custom built to give you the best overall value for food, games, and attractions. Because of that, coupons, gift cards, and walk-in specials cannot be applied to group packages.
Can I bring a firearm, weapon, or knife into Incredible Food & Fun?
No. Firearms, guns, knives, or weapons of any kind are not allowed on Incredible Food & Fun property or in any of our buildings, regardless of state law or permit status.
Can I smoke or vape at Incredible Food & Fun?
No. Smoking, vaping, e-cigarettes, cigars, cigarettes, smokeless tobacco, or similar devices are not allowed inside the facility.
Is there a dress code?
Yes. Guests must wear appropriate family-friendly attire, including shirts and shoes, at all times. Clothing that is excessively revealing, offensive, or unsafe for a family environment is not permitted. Extremely baggy clothing that may create safety concerns on attractions may also be restricted.
Can I be asked to leave if I do not follow the rules?
Yes. Incredible Food & Fun reserves the right to refuse admission, deny service, or require any guest to leave the premises at any time if policies, posted rules, or Team Member instructions are not followed. Guests who fail to comply may be removed without refund.
Do online packages have to be purchased 2 hours in advance?
Yes. Online packages may be redeemed beginning two hours after purchase. Please purchase early enough for your planned arrival: Online Store.
We have 10+ guests arriving soon—any special rates?
With 10 or more guests on the same ticket, we offer $1 off each buffet and Ultimate Eat & Play. We don’t take same-day reservations. See Groups.
Do you serve alcohol?
No. We’re a family-friendly, alcohol-free environment.
Do you have vegan/vegetarian/gluten-free options?
Yes! Our buffet includes many options, plus custom pizzas with gluten-free crust and/or vegan cheese. Explore food: Eat.
Is there a charge for a private room?
Private rooms are included in packages that offer them. See Groups or Birthdays.
Can we use a game card for attractions?
Yes. After included attractions are used, attraction prices are deducted from your game card balance. Attractions typically cost ~$4.50–$7 (see in-store signage).
Can we reload a card?
Yes—visit a cashier or use a kiosk in the game room. Check your balance: Card Balance.
Is Springtown (Trampoline/Jump) in Tulsa/Springfield included as an attraction? Do socks cost extra?
Yes—Springtown is an attraction at both locations.
Springfield: Jump Socks are included with Springtown admission.
Tulsa: Jump Socks are not included; socks are a small additional fee and sold separately. (Waiver required—see below.)
Does Springtown require a waiver?
Yes. The required waiver must be completed before participating. Save time by selecting your location and signing online before you arrive: Complete a waiver.
Do you have games for toddlers?
Yes—Tiny Town is designed for ages 6 and under.
What does the buffet include?
Fresh salad bar, pizza (build your own available), hot dogs, tacos, pasta, soups, homestyle entrées, desserts—and unlimited Coca-Cola fountain drinks. See Eat.
How long can we stay, play, and eat?
You may enjoy the dining areas and game room during your visit, subject to the location’s operating hours. Buffet service, attractions, and timed experiences may follow separate schedules and may end before the game room closes. Check your location calendar before visiting.
Do you provide wheelchairs?
We don’t provide wheelchairs, but our facilities are wheelchair-accessible.

Birthday Questions

Can we bring a cake?
Yes—the only outside food or drink allowed is cake or cupcakes.
Can we bring decorations without a party reservation?
Yes! Please avoid glitter, thumbtacks, silly string, wall tape, and confetti.
Can we bring goody bags and presents?
Of course!
What if we’re celebrating a birthday with fewer than 10 guests?
Tell a cashier you’re celebrating—your honoree can spin our Incredible Prize Wheel! See Birthdays.
We don’t want a birthday package—can we reserve tables?
We accept reservations for groups of 10+ on a chosen package. Walk-ins can find open seating.
What supplies do you provide?
Tablecloths, plates, cups, napkins, cutlery, birthday hats, balloons, paper blowouts, and more. Ask about add-ons like piñatas!
Parties are for 10 people—what ages count as “kids”?
No age restrictions—adults can be included on the package.
What colors/themes do you use?
Bright, playful primary colors. Themes aren’t currently offered.
How much do adults pay to enter with a birthday party?
Every guest age 4 and older needs paid admission to enter. Adults who are not included on the party package must purchase a buffet and drink or another eligible package. See current options on Eat.
Can children wear costumes? Can we bring a character?
Costumes are welcome when faces remain visible and the costume is family-friendly and safe for attractions. Characters may attend, but every character and accompanying guest age 4 and older must have paid admission.
What does the buffet include for parties?
Same buffet selection with unlimited fountain drinks. See Eat for highlights.

Plan Your Visit

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Tip: Check Specials before you come!

Still need help?

Browse the links below.

Before you arrive: paid admission is required for guests age 4 and older, and required waivers can be completed at incrediblefoodandfun.com/waivers.

A quick note for planners: Group packages are custom built to give you the best overall value for food, games, and attractions. Because of that, coupons, gift cards, and walk-in specials cannot be applied to group packages.

To make sure you receive the best possible pricing for your group, please complete the form below and our team will follow up with options tailored to your date, guest count, and goals.