Guest Policy

Guest Code of Conduct

To ensure a safe, enjoyable, and family-friendly experience for all guests, Incredible Food & Fun maintains the following Guest Code of Conduct. Entry into our facility signifies agreement to follow these guidelines.

General Rules

Paid Admission Required – Entry requires a paid buffet or package for guests age 3 and older.
Supervise Children – Parents and guardians must supervise children under 12 at all times.
Follow Staff Instructions – Please follow all posted and verbal directions.
Respect Age & Height Restrictions – Some attractions have posted limits for safety.
Keep It Clean – Dispose of trash properly and help maintain a clean environment.
No Running or Rough Play – Running, pushing, horseplay, or unsafe behavior is not permitted.
No Loitering or Skating – Skateboards, scooters, and similar devices are not allowed inside.
No Smoking or Vaping – Prohibited inside and within 20 feet of entrances.
No Weapons or Illegal Substances – Strictly prohibited on the premises.
Lost or Stolen Items – We are not responsible for lost, broken, or stolen personal items.

Buffet & Dining Area Rules

Use a Clean Plate for Each Visit – A new, clean plate must be used for every trip to the buffet.
No Sharing Between Paying & Non-Paying Guests – Only guests with a valid buffet wristband or receipt may enjoy the buffet.
Serve Food Responsibly – Take only what you reasonably plan to eat to minimize food waste.
No Food Removal – Food and drinks must be enjoyed inside the facility and cannot be taken to-go.
Children Require Supervision – Children must be assisted by an adult when serving themselves.
Leave Used Dishes on Tables – Please leave plates and utensils on your table or at bus stations.

Games & Attractions

Respect Play Time – Be considerate of others waiting for their turn.
No Climbing or Misuse of Equipment – Equipment should only be used as intended.
Follow Posted Rules – Each attraction may have unique safety rules that must be followed.

Guest Conduct & Behavior

Respect Others – Disorderly, disruptive, threatening, or offensive behavior will not be tolerated.
No Harassment or Intimidation – Physical or verbal harassment, shouting, or offensive language is prohibited.
Appropriate Dress Required – Guests must wear shirts and shoes at all times.
Service Animals Only – Only trained service animals assisting guests with disabilities are permitted.
No Unauthorized Soliciting – Distribution of flyers or promotional materials without written consent is prohibited.

Privacy & Safety

Security Cameras in Use – Video surveillance is in place throughout the facility.
Photography & Media – By entering, guests grant permission for their image and/or voice to be recorded and used by Incredible Food & Fun for marketing and security purposes.
Right to Refuse Service – We reserve the right to refuse admission or remove any guest who violates this policy without refund or liability.